MergeUs Privacy Policy

Last updated: September 16, 2026

Before We Begin

Your privacy is one of the matters we care about most. This policy has therefore not been drafted as a one-way list of disclosures; instead, it answers, one by one, the questions users ask most often: what is gathered, why it is gathered, with whom it is shared, how it is safeguarded, and what you may demand. Please read the following in full before you begin. By registering an account, signing in, or continuing to use this application in any manner, you are deemed to have understood and accepted this policy in its entirety.

This policy applies to MergeUs (the "Application" or the "Platform"). Personal information is processed by the developer, Gm Sadiuzzaman, together with the legal entity The Staffing Solution LLC.

What Information Do We Gather?

So that core capabilities — registration, messaging, matching, and content display — function properly, information is gathered only to the extent necessary for the corresponding feature. The information involved falls into the four categories below:

• Account and profile information: supplied by you, including your email address, nickname, avatar, gender, date of birth, region, and any other details you enter or edit. Without it, an account cannot be created and cannot be recognized by other users.
• Device and technical information: to identify anomalous devices, trace crashes, and optimize performance, we record the device model, operating system version, screen resolution, battery level, as well as CPU architecture, memory size, storage space, and sensor information.
• Usage and behavioral information: to judge whether features are being used effectively, we record your daily active hours, feature usage ranking, content preference tags, and interaction paths, together with statistics aggregated from the foregoing.
• Payment and transaction information: when you purchase a membership subscription or virtual entitlement, the transaction is completed through Google Play Billing. We receive only the order number, product identifier, subscription status, and transaction time in order to verify your entitlement. Your card number, payment password, and payment verification code never enter our systems at any point.

What Is This Information Used For?

Use of information is strictly confined to the five purposes set out below; it will not be diverted to any purpose not stated in this policy:

• Operating the service: to complete account registration and sign-in, message delivery, match recommendations, and content display, so that the service performs as you expect.
• Improving the service: to assess feature performance through aggregated usage statistics, refine the interface and recommendation quality, and reduce lag and errors.
• Safety and protection: to detect fake accounts, fraudulent conduct, spam, and violating content, thereby reducing the risk of your account being misappropriated or harassed.
• Customer support: to locate the problem when you submit an inquiry, a fault report, or a complaint, and to reply with the outcome.
• Legal compliance: to discharge obligations imposed by applicable laws, regulations, and regulatory requirements, and to respond to lawful requests from competent authorities.

With Whom Is Information Shared?

Your personal information is never sold, rented, or exchanged with third parties. Information is shared only in the following necessary circumstances:

• Third-party SDKs and services: to support data analytics and core capabilities, the Application integrates third-party SDKs and services, covering categories such as data analytics, advertising placement, and push notifications. Examples include Mixpanel (behavioral analytics), AWS S3 (cloud storage), and SendGrid (email notification). Such providers may process data only within the scope necessary to deliver the relevant service.
• Your explicit authorization: after obtaining your separate consent, we share the relevant information within the scope you have authorized.
• Legal and regulatory requirements: necessary information may be disclosed pursuant to laws and regulations or the lawful requests of judicial or administrative authorities.
• Safety and public interest: where necessary to prevent fraud, protect users' physical safety, or safeguard significant public interest, we may adopt necessary information-sharing measures.
• Change of operating entity: in the event of a merger, acquisition, or transfer of assets, the relevant information may be transferred accordingly, and the successor will remain bound by standards no lower than those of this policy.

Third-party SDKs are operated independently, and their information practices are governed by their own privacy policies. We recommend that you also read the privacy terms of the relevant providers before using the corresponding features.

Where Is Information Stored, and Is It Secure?

Your information is safeguarded through technical and organizational measures consistent with industry practice:

• Transmission security: TLS/SSL encryption is applied end to end, so that data cannot be intercepted in transit.
• Storage security: sensitive fields are written to disk under AES-256 encryption, with keys managed separately from business data.
• Access control: role-based access management (RBAC) is enforced, and data access is allocated on a least-privilege basis.
• Auditing and drills: data access logs are retained and reviewed periodically, while security assessments and vulnerability sweeps are carried out on a regular schedule so that identified risks are remediated promptly.

Information is retained only for as long as necessary to fulfill the purposes described above. Once that period expires, or once retention is no longer required by law, the data is deleted, anonymized, or de-identified so that it can no longer be traced to a specific individual. Should a security incident occur, we will, as required by law, inform you promptly of the circumstances and of the measures already taken.

What Rights May You Assert?

With respect to your personal information, you may assert the following five rights at any time through the in-app settings or the email address at the end of this page. We will respond within a reasonable period after verifying your identity:

• Access: to confirm whether your information is being processed and to obtain an explanation of that processing.
• Rectification: to correct inaccurate or incomplete account and profile details.
• Erasure: to request deletion of specific personal information, or to apply for account deletion (the deletion portal is available at the MergeUs Account Deletion page ).
• Withdrawal of consent: to withdraw at any time the authorization previously granted for information processing; withdrawal does not affect processing already carried out beforehand.
• Obtaining a copy: to receive a copy of your personal information in a structured, commonly readable format.

If you believe our processing practices are improper, you may also lodge a complaint or objection with us.

May Minors Use This Application?

No. The Application provides its services exclusively to adults aged 18 or above, and it is not directed to minors. We do not knowingly gather personal information from minors. If, owing to an inaccurate age entry, an abnormal system detection, or another unintended circumstance, we come to hold information concerning a minor, then once this is confirmed we will promptly delete the relevant data and take necessary measures to restrict the account concerned from continuing to use the service. For the complete arrangements on child protection, please consult the MergeUs Child Safety Standards .

How Will You Be Notified of Policy Updates?

This policy may be revised when product features change, the service model evolves, or laws and regulations are updated. The revised version will be published on this page and in the Application, with the date at the top updated accordingly. Where a change materially affects your rights and interests, we will give you advance notice through a prominent means, such as an in-app prompt or an on-site notification.

How to Contact Us

If you have questions, suggestions, or complaints regarding this policy, our information processing practices, or the exercise of your rights, you are welcome to reach us in the following ways:

Application: MergeUs

Developer: Gm Sadiuzzaman

Legal Entity: The Staffing Solution LLC

Registered Address: 6045 Teesdale Ave, North Hollywood - 91606-4422, United States (US)

Support Email: service@mergeus-chat.com